FAQ
Answers to Commonly Asked Questions
What are your prices?
Our prices can vary depending on what you want. All designs are unique so we want to ensure we give you the best value for your design. The best way to answer this question is to send us an email and give us as much information about your design as you can. Don't be afraid to ask as many questions as you need, we are more than happy to assist you in any way we can.
Note: Mean Screens Auckland reserves the right to change our pricing without notice. Please request a quote for our latest pricing.
Can we visit you in person?
Yes most definitely! If you want to come in and speak with us about your designs please do not hesitate to visit us and one of our friendly staff will be happy to help you. Our hours are 9:00am - 6:00pm Monday - Friday.
What are your timeframes?
This depends on how many other jobs we already have and how big your job is. However we try our best to work with the customer. Our normal production time is 15 working days from confirmation although we can do our best to fast track if you have a deadline.
What is your process?
There is a process to how we operate when you place an order with us, below gives you an idea of what this is.
Customer emails all the details of their design:
Logo in pdf format
Print colours
Placement of logo eg.Front/Back
Garment Type/Quantity/Sizes
We will send you a quote
Artwork needs to be approved
File work is created
Screens are created
Production begins
Order is ready to be picked up
Important Information
The due date on your order is contingent on the customer supplying us all information required in order to complete your job and promptly approve your print.
This includes:
Acceptable artwork files
All billing and shipping information
Any particular specifications or changes
Delay in receiving any of this information could result in production delays. The quicker you are communicating with us the less chance for delays. Please be aware that if your order is more complex this may increase the turnaround time.
If you have a deadline for your order, it's hugely important that you let us know when placing your order, a rush fee may be applied if we do not have enough time to complete your order under normal circumstances.
If you do not advise us about a due date until after you have accepted your quote, we may not be able to accommodate your request. Any circumstances out of Mean Screens Auckland control (ie: weather delays, shipping errors by the suppliers etc.) may also require more time and are not factored into your work order listed due date.
What happens if your supplier is out of stock?
Mean Screens Auckland is not responsible for items that are out of stock. We do our best to check items we know are quite popular and have potential stock issues, all garments are ordered after your order is placed and a 50% deposit has been made. We cannot guarantee their availability, if items are out of stock we will contact you to advise you when these are expected to be in stock or suggest an alternative style or colour.